Frequently Asked Questions

Just click on the question below to see the answer.

1. What is the Customer Portal?

2. How do I access the Customer Portal?

3. What is E-Billing?

4. How do I get set up on E-Billing?

5. What is AMR?

6. Why have I been sent log in details when I haven't asked for them?

7. I have been sent log in details but they don't work

8. I can't remember my password, how do I get a new one?

9. I have reset my password but it's not working.

10. I used to log in using my name, this isn't working.

11. There is an error message when I log in.

12. How do I change the password I have been provided to something more memorable?

13. How do I change the way my invoices and documents are e-mailed to me?

14. How do I get copy invoices?

15. I have a Gas and Electricity account but can only view the invoices for one.

16. What are the rules about setting a new password?

17. What happens if I make a mistake entering my password?